Frequently Asked Questions

Everything you need to know about bringing comfort and style to your home.

What is the typical shipping timeframe for furniture and decor?

Standard orders are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days. Larger furniture pieces may require additional transit time via our specialized freight partners.

Do you offer international shipping?

Currently, Glad.is ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery windows vary by destination and are calculated at checkout.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged or defective.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking link. You can also monitor your order status by logging into your Glad.is account and visiting the 'Order History' section.

Are your products covered by a warranty?

Yes, all Glad.is furniture items come with a limited one-year warranty covering manufacturing defects in materials and workmanship under normal household use.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Affirm for qualifying purchases.